COVID-19 UPDATE: March 16, 2020
To our families and partners,
As health care providers, we are dedicated to providing the best possible care for every family. As you are aware, the World Health Organization, Centers for Disease Control and Prevention, along with other public health agencies are responding to an outbreak of respiratory illness, called COVID-19 caused by a novel (new) Coronavirus. The Children’s Center is carefully monitoring the rapidly evolving information around the COVID-19 outbreak. As it begins to have an increased impact on our communities, the staff at Children’s Center would like to share information with you about the steps we are taking to help keep you, our employees, and our communities safe and healthy.
PRECAUTIONS WE ARE TAKING
It is critical to us that we keep our patients, staff, and community members as healthy as possible so that our clinic can continue to conduct its essential services of child abuse assessments. The following outlines the precautions we are taking to maintain a safe working environment for everyone.
- We are limiting the number of visitors to Children’s Center in an effort to maintain the social distancing that all of us are being asked to do. This means that workshops, meetings over ten people, and non-essential employees will have limited access and/or in-person presence in the office.
- Already, our office is thoroughly sanitized and cleaned twice per week, and each exam room and waiting room is sanitized after every appointment, which includes a deep clean of any toys or books. We are also asking our staff to sanitize their workspace by using a bleach/water disinfecting solution multiple times throughout the day. Our workspaces are not shared by more than one employee.
- We are using signs posted around the office to promote regular hand washing. We are also ensuring that tissue is available throughout the office to prevent the spread of germs through sneezing and runny noses.
- We are asking that all employees who are not essential to assessments work from home and/or through conference calling whenever possible. Each day, we are evaluating whether to move our meetings to calls rather than meeting in-person, and those decisions are made based on the content of the gathering.
- We are limiting all person-to-person contact, including handshakes. Any contact will be specific to what is required for a medical exam.
- We are committed to continuing to support children’s emotional wellbeing and mental health if our other services have limited in-person capacity. To this end, our Therapy Program team is determining whether their services can be provided through telehealth channels.
PREPARING FOR AN APPOINTMENT WITH OUR ASSESSMENT TEAM
- We are here to answer any questions you may have when scheduling an appointment for your child. If you have concerns about COVID-19, please discuss them with our intake staff when scheduling. We will try our best to answer any questions and explain the precautions we’re taking to keep you and your child safe while at the Center.
When you first arrive at the Center, our front desk staff will ask you a series of screening questions before your appointment begins. This will include asking about whether your child or any member of your household has had a fever, cough, sore throat, runny nose, or difficulty breathing. Individuals who have had fevers will need to reschedule their appointment once they have been fever free for 24 hours. If your child or a member of your household has had any of these symptoms, please call us before coming to the clinic.
While you’re at the Center, a member of our staff may ask that you wear a face mask to limit the transmission of any illness. Please follow all instructions our employees give.
Our utmost concern is the safety and wellbeing of children and families. We are mindful of the added stress on families who have to manage school closures, missed workdays, and fear of family members becoming sick. We want to assure the community we intend to continue to provide access to our medical assessment services as much as possible. We will continue to monitor the situation and follow the guidelines of public health officials. We will send you updates of any changes in our service delivery. Please reach out if you have any questions or concerns.
Any questions or concerns can be directed to Rebecca Nickels, Interim Executive Director, at email@example.com or 503-210-2440.